BEST WASH GOLD

GUEST REWARDS PROGRAM AND WEBSITE TERMS OF SERVICE

Effective Date: September 17, 2026

IMPORTANT NOTICE: SECTION 19 OF THESE TERMS CONTAINS A MUTUAL AGREEMENT TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS. IT AFFECTS YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED IN SECTION 19(H).

These Terms of Service (these “Terms”) govern the Best Wash Gold guest rewards program (the “Program”) and your access to and use of our website, https://bestwashlaundromats.com/, and any applications that we offer, including any content, functionality, and services offered on or through any domains, services, or electronic communications that we own or operate (collectively, the “Services”). The Program and our Services are operated by Best Wash Holdings LLC, a Delaware limited liability company, on behalf of itself and its affiliated and subsidiary entities that own or operate Participating Locations (collectively, “Best Wash,” “we,” “us,” or “our”). “You” and “Member” mean the individual enrolled in the Program.

1. The Program; The Services; Agreement to These Terms

Best Wash Gold is a free loyalty program through which Members can earn points (“Points”) on qualifying purchases at Participating Locations and redeem Points for rewards, discounts, and other benefits (“Rewards”). By using the Services or enrolling in the Program, or by earning, redeeming, or otherwise using Points or Rewards, you accept and agree to be bound by these Terms and by our Privacy Policy, available at https://bestwashlaundromats.com/privacy-policy/, which is incorporated into these Terms by reference. If you do not agree, do not enroll in or use the Program or the Services.

You consent to receive these Terms, notices about the Program, and all other Program communications electronically, including by email, text message, in-app message, or posting to https://bestwash-portal.best-wash.workers.dev/wash-club. You may request a paper copy of these Terms by contacting Member Services at the address in Section 21.

If you are a member of a predecessor Best Wash loyalty program (such as Wash Club), we may migrate your membership and any associated points into the Program. Any conversion of predecessor points or benefits will be described at the time of migration, and once migrated they are Points governed by these Terms, including Section 8.

2. Program Eligibility

The Program is open to individuals who are at least eighteen (18) years old and reside in a state where the Program is offered. The Program is intended for personal and household use only; commercial laundry accounts, resellers, and machine-operating businesses are not eligible. You may maintain only one (1) Program account, and accounts are personal to you and may not be shared, transferred, sold, or assigned. Best Wash employees and contractors may enroll and earn Points on their own personal purchases but may be excluded from designated promotions, bonus offers, and sweepstakes. We may decline, limit, or condition enrollment at our reasonable discretion, and we may require proof of identity or eligibility at any time.

3. Enrollment; Account Information and Security

You may enroll through the Best Wash mobile app or member website at https://bestwash-portal.best-wash.workers.dev/wash-club, by scanning an in-store QR code, at a participating in-store kiosk, or by any other method we make available. Enrollment requires a working mobile phone number or email address, which we will verify. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify Member Services promptly of any unauthorized use of your account. We are not responsible for Points or Rewards redeemed by someone using your account before you notify us, except as required by applicable law.

4. Participating Locations

“Participating Locations” are the laundromat locations owned or operated by Best Wash or its affiliates that we designate as participating in the Program, whether operated under the Best Wash name or under another brand name we own, operate, or acquire. The current list of Participating Locations is available in the app and at https://bestwash-portal.best-wash.workers.dev/wash-club. We may add or remove Participating Locations, and may designate whether and when a newly acquired or newly opened location participates, at any time. If a location ceases to be a Participating Location, purchases at that location after the effective date of its removal will not earn Points, and Rewards may no longer be redeemable there, even if the location participated when you earned the relevant Points.

5. Earning Points

Members earn Points on qualifying purchases of laundry services and products at Participating Locations when the purchase is identified to your Program account at the time of the transaction (for example, by using the app, your enrolled phone number, an enrolled payment card or laundry card, or another identification method we support). Current earning rates, any bonus or accelerated earning offers, and any earning limits are published in the app and at https://bestwash-portal.best-wash.workers.dev/wash-club and may change prospectively at any time as described in Section 10.

A “qualifying purchase” excludes: taxes and fees; purchases or reloads of gift cards, laundry cards, wallet balances, or other stored value (Points are earned when stored value is spent on laundry services at a Participating Location, not when it is purchased or loaded); charitable donations; and any transaction we designate as ineligible. We may treat multiple transactions made within one (1) hour at the same location as a single visit or purchase for purposes of visit-based offers, and we may withhold or reverse Points for returned, refunded, disputed, or fraudulent transactions.

Points ordinarily post to your account within seventy-two (72) hours of a qualifying purchase. If Points are missing, contact Member Services within thirty (30) days of the transaction with your receipt or transaction record; we are unable to research or credit transactions reported beyond this time period. We may correct any Points balance that we determine was credited in error.

6. Redeeming Points; Rewards

Points may be redeemed for the Rewards described in the app and at https://bestwash-portal.best-wash.workers.dev/wash-club. Redemption options, Reward values, and the number of Points required for any Reward may change prospectively at any time as described in Section 10. Your continued enrollment in the Program and use of any Points or Rewards following such changes constitutes your acknowledgement of and acceptance to such changes. Unless a different period is stated at issuance, each issued Reward expires sixty (60) days after the date it is issued to your account, whether or not the underlying Points would have expired later, and expired Rewards will not be reissued or refunded in Points. Rewards are promotional, have no cash value, are not redeemable for cash except where required by law, may not be sold, bartered, auctioned, or transferred, and are void if transferred in violation of these Terms. Rewards issued in the form of a code, voucher, or card will state, on the code, voucher, or card itself, that it is issued for promotional purposes and its expiration date.

If you believe you were wrongly denied a Reward or that Points were wrongly deducted or not added to your profile, your sole and exclusive remedy, and our sole obligation, is the re-crediting of the affected Points or the issuance of the same or an equivalent Reward, as we reasonably determine.

7. Nature of Points

Points are promotional in nature. Points have no cash value, are not money or property, are not your property, and do not constitute a vested right or entitlement of any kind. Points cannot be redeemed for cash except where required by applicable law, cannot be purchased for cash from us except through Program offers we choose to make, and may not be sold, bartered, auctioned, pledged, encumbered, seized, levied upon, attached, or transferred to any other person or account, including upon death or as part of a domestic relations matter, except where required by applicable law. Any Points or Rewards obtained or transferred in violation of these Terms are void and may be cancelled.

8. Point Expiration; Inactive Accounts

Points expire if your account has no qualifying activity for twelve (12) consecutive months. “Qualifying activity” means earning Points on a qualifying purchase or redeeming Points for a Reward; each instance of qualifying activity restarts the twelve-month period for your entire Points balance. We will make a reasonable attempt to notify you (for example, by email, text message, or in-app message) before your Points expire, but Points expire as scheduled whether or not a reminder is received. Expired Points will not be reinstated. In addition, we may close accounts that have had no qualifying activity for twenty-four (24) consecutive months, after notice, and any remaining Points will be forfeited on closure.

Point expiration under this Section applies only to promotional Points earned in the Program. It never applies to Purchased Balances, which are governed by Section 9.

9. Purchased Balances; Residual Balances

“Purchased Balances” means any funds, credits, or stored value you pay money for, including gift cards, physical laundry card balances, mobile wallet balances, and prepaid credits, whether purchased at a kiosk, in the app, or otherwise. Purchased Balances are not Points, are not part of the Program, and are governed by this Section 9 and by applicable law.

Purchased Balances do not expire and are not subject to any dormancy, inactivity, service, maintenance, or other fees that may reduce their value. Because the prices of laundry services and the available reload increments may not be evenly divisible, your Purchased Balance may carry a residual amount after use that is less than the cost of any available service (a “Residual Balance”). Where and to the extent required by applicable law, we will redeem Purchased Balances, including any Residual Balance, for cash upon request. You may submit such requests by contacting customer service at support@bestwashlaundromats.com. If you request a refund of your Residual Balance, we will not charge any processing, handling, or other fee. Refunds requests will be processed within thirty (30) days.

Nothing in these Terms, including any Point expiration, Program modification or termination, or account suspension or termination (with or without cause), reduces, expires, forfeits, or imposes fees on your Purchased Balances, except as expressly permitted by applicable law. If your Program account is closed, we will provide you a reasonable means to access, spend, or recover any Purchased Balances, including any Residual Balance, in accordance with applicable law. Best Wash is not responsible for Purchased Balances that are lost, stolen, or destroyed. Please safeguard your reloadable card or mobile wallet credentials.

Best Wash reserves the right to modify the terms applicable to Purchased Balances upon reasonable prior notice to you in accordance with applicable law; however, no modification will impose retroactive fees on, or reduce your refund rights with respect to, funds already loaded to your Purchased Balance prior to the effective date of any such changes without your express consent.

10. Changes to the Program, Our Services, and These Terms

We may add to, modify, limit, or discontinue any aspect of the Services and our Program— including earning rates, Reward offerings and values, redemption levels, Participating Locations, Program features, websites, and applications—and we may amend these Terms, at any time. Changes apply prospectively: a change will not retroactively remove Points you have already earned (other than through expiration under Section 8 or forfeiture under Section 12), but earning rates, redemption options, and the Reward value of Points may change for the future, which may affect how far your existing Points go.

If we make a material change that is adverse to Members, we will provide at least thirty (30) days’ advance notice by one or more of: email, text message, in-app message, or conspicuous posting in the app or at https://bestwash-portal.best-wash.workers.dev/wash-club. Other changes are effective when posted. The “Last Updated” date above reflects the current version. Your continued participation in the Program or use of our Services after a change becomes effective constitutes acceptance of the change. If you do not agree to a change, your remedy is to redeem your eligible Points before the change takes effect (where redemption remains available) and stop participating in the Program or using our Services.

11. Program Suspension or Termination

We may suspend or terminate the Program in whole or in part, or in any state or market, at any time. If we terminate the Program (other than for reasons beyond our reasonable control), we will provide at least ninety (90) days’ advance notice, and during that notice period Members may continue to redeem accrued Points for available Rewards. Points not redeemed by the termination date are forfeited without compensation. Termination of the Program does not affect Purchased Balances (Section 9).

12. Account Suspension and Termination; Prohibited Conduct

The Program and our Services must be used honestly and as intended. The following are prohibited (“Prohibited Conduct”):

creating or using more than one account, or providing false, misleading, or incomplete enrollment information;
earning or attempting to earn Points on purchases that are not your own personal or household purchases, or manipulating transactions (for example, splitting a single visit into multiple transactions) to obtain Points, visits, or offers not actually earned, including using a buying or purchasing agent to make transactions via the Program;
selling, bartering, auctioning, or transferring Points, Rewards, accounts, or offers, or acquiring them from anyone other than us;
exploiting a software bug, pricing or posting error, or Program malfunction, or using bots, scripts, or automated means to interact with the Program or Services, or otherwise engaging in any activity that may interrupt, destroy, or limit the functionality of the Services or of any computer software or hardware or telecommunications equipment, including uploading or transmitting (or attempting to upload or transmit) viruses, trojan horses, or other material (including excessive use of capital letters and spamming) that interferes with any party’s uninterrupted use and enjoyment of the Services or which modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services;
engaging in fraud, payment fraud, chargebacks intended to retain Points on refunded purchases, theft, harassment or abuse of Best Wash staff or guests, or violation of posted location rules;
using the Services for the purposes of exploiting, harming, or attempting to exploit or harm any individuals in any way;
transmitting or procuring the sending of any advertising or promotional material, including any junk mail, chain letter, spam, or any other similar solicitation;
engaging in any conduct that restricts or inhibits anyone’s use or enjoyment of the Program and Services, or which, as determined by us, may harm Best Wash or users of the Services or Program, or otherwise expose them to liability;
forging headers or otherwise manipulating identifiers in order to disguise the origin of any content transmitted through the Services;
systematically retrieving data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
circumventing, disabling, or otherwise interfering with the security-related features of the Services, including features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Services;
engaging in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools, including any material that acts as a passive or active information collection or transmission mechanism;
using the Services or the Program as part of any effort to compete with us or otherwise using the Services or Program for any revenue-generating endeavor or commercial enterprise;
deciphering, decompiling, disassembling, or reverse engineering any of the software comprising or in any way making up a part of the Services;
copying or adapting any of the Services’ software or other code;
using any device, software, or routine that interferes with the proper working of the Services; or
any other abuse or misuse of the Program or Services or violation of these Terms or applicable law.

We may audit any account at any time, and may suspend an account, and pause earning and redemption, while we investigate suspected Prohibited Conduct. If we determine, acting reasonably and in good faith, that you engaged in Prohibited Conduct, we may cancel some or all of your Points and Rewards (including Points connected to the conduct even if otherwise properly earned), terminate your account, and exclude you from re-enrollment. We may also close any account without cause on at least thirty (30) days’ notice; in that case you may redeem eligible Points during the notice period, and unredeemed Points are forfeited when the account closes. Account suspension or termination never reaches your Purchased Balances, which remain governed by Section 9.

13. Program Communications; Text Message Terms

When you enroll with a mobile phone number and confirm it through our verification message, you agree to receive account-related and transactional text messages about the Program (for example, verification codes, Points and Reward activity, expiration reminders, and service notices). Marketing and promotional text messages are sent only with your separate express consent, which is not a condition of enrolling in the Program or of purchasing any goods or services. Message frequency varies; message and data rates may apply; carriers are not liable for delayed or undelivered messages.

You can stop marketing texts at any time by replying STOP to any message or by any other reasonable method of revoking consent, and you can reply HELP or contact Member Services for assistance. Opting out of marketing texts does not opt you out of transactional and account-related messages, which you may stop by closing your account. You represent that you are the subscriber or customary user of the phone number you enroll, and you agree to notify us promptly if you change or give up that number. You can manage email marketing preferences through the unsubscribe link in any marketing email. Our collection and use of your information is described in our Privacy Policy, which includes information about privacy rights that may be available to you under the laws of your state and how to exercise them.

14. Promotions, Offers, and Sweepstakes

We may from time to time offer bonus Point events, streak or visit-based challenges, partner offers, contests, and sweepstakes. Each promotion may have additional terms or official rules, which will be presented with the promotion and which control over these Terms in the event of a conflict with respect to that promotion. Sweepstakes and contests are governed by their own official rules, including eligibility and any free method of entry, and are void where prohibited. Third-party offers made available through the Program are fulfilled by the relevant third party, and we are not responsible for third-party goods or services.

15. Intellectual Property

The Program, the app, https://bestwash-portal.best-wash.workers.dev/wash-club, and all associated names, logos, designs, and content—including BEST WASH and BEST WASH GOLD—are owned by Best Wash or its licensors and are protected by intellectual property laws. You must not use such marks without the prior written permission of Best Wash. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners. We grant you a limited, revocable, non-exclusive, non-transferable license to use the app and member website for your personal, non-commercial participation in the Program. No other rights are granted.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Services for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

Modify copies of any materials from the Services
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
Access or use for any commercial purposes any part of the Services or any services or materials available through the Services.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Services in breach of the Terms, your right to use the Services will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Services or any content on the Services is transferred to you, and all rights not expressly granted are reserved by Best Wash. Any use of the Services not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

16. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PROGRAM, THE SERVICES, POINTS, AND REWARDS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAM, THE SERVICES, KIOSKS, OR PARTICIPATING LOCATIONS’ SYSTEMS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT POINTS WILL POST WITHOUT ERROR. THIS SECTION DOES NOT DISCLAIM ANY WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW; SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) YOUR SOLE AND EXCLUSIVE REMEDY, AND OUR ENTIRE LIABILITY, FOR ANY CLAIM RELATING TO POINTS OR REWARDS (INCLUDING DENIED, LOST, EXPIRED, OR MIS-POSTED POINTS OR REWARDS) IS THE RE-CREDITING OF THE AFFECTED POINTS OR THE ISSUANCE OF AN EQUIVALENT REWARD; (B) WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATING TO THE PROGRAM OR THE SERVICES; AND (C) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PROGRAM, THE SERVICES, OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). THE FOREGOING LIMITATIONS DO NOT APPLY TO PURCHASED BALANCES, TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, OR TO RIGHTS OR REMEDIES UNDER STATE CONSUMER PROTECTION STATUTES THAT MAY NOT BE WAIVED OR LIMITED, AND NOTHING IN THESE TERMS WAIVES OR LIMITS ANY SUCH NON-WAIVABLE RIGHT OR REMEDY.

18. Indemnification

You agree to indemnify and hold harmless Best Wash and its affiliates, and their respective owners, managers, officers, employees, and agents, from and against third-party claims, losses, and expenses (including reasonable attorneys’ fees) to the extent arising out of your fraud, your violation of these Terms, or your violation of applicable law in connection with the Program or Services.

19. Dispute Resolution: Informal Resolution, Binding Individual Arbitration, Class Action and Jury Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES BETWEEN YOU AND BEST WASH TO BE RESOLVED IN BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES CLASS ACTIONS AND JURY TRIALS. YOU MAY OPT OUT UNDER SECTION 19(H).

(a) Informal Resolution First. Before filing an arbitration demand or lawsuit arising from or relating to the Services or the Program, you and we each agree to first try in good faith to resolve any dispute informally. The party raising the dispute must send the other an individualized written notice describing the dispute, the claimed harm, and the relief sought (to us: Best Wash Gold – Dispute Notice, 3600 N. Lindbergh Blvd., Suite A, St. Louis, MO 63074, or support@bestwashlaundromats.com; to you: the contact information on your account). The parties will then have sixty (60) days to attempt resolution, including by phone or videoconference if either party requests. Completion of this process is a condition precedent to arbitration or litigation, and all applicable limitations periods are tolled during it.

(b) Agreement to Arbitrate. Except as provided in Section 19(d), you and Best Wash agree that any dispute, claim, or controversy arising out of or relating to the Services, the Program, Points, Rewards, or these Terms, whether based in contract, statute, tort, or any other theory, and whether arising before or after your enrollment, will be resolved exclusively by final and binding arbitration on an individual basis, rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act. The arbitrator (and not a court) has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide the enforceability of the class action waiver in Section 19(e), compliance with the informal resolution process in Section 19(a), and any dispute about Section 19(g).

(c) Arbitration Procedure. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the demand is filed, as modified by this Section, before a single arbitrator. The rules are available at www.adr.org. Payment of filing, administrative, and arbitrator fees is governed by the AAA’s consumer fee schedule; we will pay all such fees the AAA rules allocate to the business. The arbitration will take place in the county where you live or in St. Louis County, Missouri, to be decided by mutual agreement, provided that if no mutual agreement regarding location can be reached, by telephone or videoconference. The arbitrator may award the same individual relief a court could award, including individual injunctive relief, and must issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

(d) Small Claims and Other Exceptions. Either party may instead bring an individual claim in small claims court in a court of competent jurisdiction if the claim qualifies, and either party may seek temporary injunctive relief in court in aid of arbitration or to protect intellectual property rights, pending arbitration of the underlying dispute. Nothing in this Section prevents you from bringing issues to the attention of federal, state, or local agencies, which may seek relief against us on your behalf where the law allows.

(e) Class Action Waiver. YOU AND BEST WASH EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR ARBITRATION. Claims may be brought and arbitrated only on an individual basis, and the arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding, except that this waiver does not apply where, and to the extent, it is prohibited by applicable law.

A court, tribunal or arbitrator may not preside over any action joining, coordinating, or consolidating the claims of multiple individuals against Best Wash in a single proceeding. If there is a final judicial determination that any portion of this class action waiver is unenforceable or unlawful for any reason, (i) any class, collective, coordinated, consolidated, and/or representative claims subject to the unenforceable or unlawful portion(s) shall proceed in a court of competent jurisdiction; (ii) the portion of the class action waiver that is enforceable shall be enforced in a court of competent jurisdiction; (iii) the unenforceable or unlawful portion(s) shall be severed from this class action waiver; and (iv) severance of the unenforceable or unlawful portion(s) shall have no impact whatsoever on the enforceability, applicability, or validity of the class action waiver.

(f) Jury Waiver. To the extent any dispute proceeds in court rather than arbitration, YOU AND BEST WASH EACH WAIVE THE RIGHT TO A TRIAL BY JURY to the fullest extent permitted by applicable law.

(g) Coordinated Filings. If twenty-five (25) or more arbitration demands raising similar claims are filed against us by or with the assistance of the same or coordinated counsel or organizations, the parties agree the demands will be resolved in staged proceedings: the AAA will administer an initial set of up to ten (10) demands selected in equal numbers by each side as bellwether arbitrations, and the remaining demands will not be filed or administered, and no fees will be due on them, until the bellwether arbitrations conclude, after which the parties will engage in a global mediation before a second staged set of up to twenty (20) demands, selected in the same manner, proceeds. If demands remain unresolved after the second staged set and a further global mediation, the agreement to arbitrate no longer applies to those remaining demands, and they may proceed in court consistent with the remainder of these Terms. Applicable limitations periods are tolled for demands held under this subsection from the date they were first tendered.

(h) 30-Day Right to Opt Out. You may opt out of this agreement to arbitrate by sending written notice within thirty (30) days after you first accept these Terms to: Best Wash Gold – Arbitration Opt-Out, 3600 N. Lindbergh Blvd., Suite A, St. Louis, MO 63074, or support@bestwashlaundromats.com, including your name, the phone number or email on your account, and a statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms, and an opt-out applies only to the individual who submits it.

(i) Severability; Survival. If any portion of this Section 19 is found unenforceable, the remainder remains in effect, except that if the class action waiver in Section 19(e) is found unenforceable as to a particular claim for relief, that claim (and only that claim) must proceed in court, and any remaining claims proceed in arbitration. This Section 19 survives termination of your account, the Program, or these Terms.

20. Governing Law; Venue

These Terms and any dispute arising out of or relating to the Program are governed by the laws of the State of Missouri and applicable federal law, without regard to conflict-of-laws rules, except that Section 19 is governed by the Federal Arbitration Act, and except that the consumer protection laws of the state where you reside apply where those laws by their terms apply to you notwithstanding a choice-of-law provision. Any dispute that is not subject to arbitration and does not qualify for small claims court must be brought exclusively in the state or federal courts located in St. Louis County, Missouri, and the parties consent to personal jurisdiction and venue there, unless the law of your state of residence requires otherwise for consumer claims.

21. General Terms; Contact

(a) Entire Agreement. These Terms, together with the Privacy Policy, any promotion-specific terms or official rules, and any posted Program rules, are the entire agreement between you and us regarding the Program and the Services and supersede prior agreements regarding the Program. Purchased Balances remain governed by Section 9. These Terms are for the benefit of you and us only and do not create rights in any third party.

(b) Assignment. We may assign these Terms and the Program, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign your account or these Terms.

(c) Severability; No Waiver. Except as stated in Section 19(i), if any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. Our failure to enforce a provision is not a waiver of it.

(d) Taxes. You are solely responsible for any tax consequences of participating in the Program. For Rewards or benefits not earned through qualifying purchases (for example, sweepstakes prizes or certain referral or sign-up bonuses), we may be required to collect taxpayer information and issue tax reporting forms, and we may condition delivery of such benefits on receiving that information.

(e) Geographic Restrictions. The owner of the Services is based in the United States. We provide the Services for use only by persons located in the United States. We make no claims that the Services or any of its content is accessible or appropriate outside of the United States. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

(f) Links from the Services and Reliance on Information Posted. If the Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

The Services may include content provided by third parties, including materials provided by other users, bloggers, and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Best Wash, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of Best Wash. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

(g) Force Majeure; Errors. We are not responsible for Program interruptions or failures caused by events beyond our reasonable control, or for typographical, posting, or system errors, and we may correct errors and void Points or Rewards issued as a result of error.

(h) Survival. Sections 7, 9, and 15 through 21 survive termination of your account, the Program, or these Terms.

(i) Contact. Best Wash Gold Member Services, Best Wash Holdings LLC, 3600 N. Lindbergh Blvd., Suite A, St. Louis, MO 63074 | support@bestwashlaundromats.com | 833-927-4785. Please include your name and the phone number or email on your account in any inquiry.

Terms and Conditions