Best Wash Privacy Policy

Last updated: September 17, 2026

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use our Website (https://bestwashlaundromats.com), any applications that we make available, visit a Best Wash-affiliated location, or engage with any online or in-store programs or promotions (each and collectively, the “Services”) and tells You about Your privacy rights and how the law protects You.

This Privacy Policy applies to information we collect via the Services and in email, text, and other electronic messages between you and the Services. It does not apply to information collected by us through other means or by any third parties, including through any third-party application or content that may link to or be accessible from or on the Services.

We use Your Personal Data to provide and improve the Services. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using the Services, You agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, your choice is to not use the Services. This Privacy Policy may be updated from time to time. The last updated date is identified at the top of this page. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Services or parts of our Services.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company,” “Best Wash,” “We,” “Us,” or “Our” in this Agreement) refers to Best Wash Holdings LLC, 3600 N Lindbergh Blvd, Suite A, St. Louis, MO 63074.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Services such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual and which is collected by us through the Services.
  • Services refers to the Website and any applications that we make available to the public.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Best Wash Laundromats, accessible from https://bestwashlaundromats.com/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. The types of Personally Data we collect may include:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data
  • Employment and education data, if You apply for a job with us via the Services.
  • Any other Personal Data that You provide to us.

Payment transactions are processed by third-party payment processors. We do not collect, store, or process any payment card information.

Usage Data

Usage Data is collected automatically when using the Services.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, location data, logs, and other diagnostic data.

When You access the Services by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Services or when You access the Services by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Services and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Services. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Services. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

The information we collect automatically is only statistical data and does not include Personal Data, but we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Services and deliver a more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about Your preferences, allowing us to customize the Services according to Your individual interests.
  • Speed up Your searches.
  • Recognize You when You return to the Services.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Services and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Services.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Services, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Services.

Information You Provide to Us

The information we collect on or through our Services may include:

  • Information that You provide by filling in forms on the Services. This includes information provided at the time of registering to use our Services, applying to a job via the Services, subscribing to our Services, joining our Rewards Program, or requesting further services. We may also ask You for information when you report a problem with the Services.
  • Records and copies of Your correspondence (including email addresses), if You contact us.
  • Your search queries on the Services.

Use of Your Personal Data

The Company may use the information you provide, including Personal Data and Usage Data, for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Services.
  • To manage Your Account: to manage Your registration as a user of the Services, if You have an account with us. The Personal Data You provide can give You access to different functionalities of the Services that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Services.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that You have already purchased or enquired about, only when You have affirmatively opted in to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Services users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, services, and your experience. We may also use Your information in any other way we may describe when You provide the information or for any other purpose with Your consent.

How We Share Your Personal Data

Best Wash does not sell, rent, or share Your personal data with third parties, affiliates, or business partners for their own marketing or promotional purposes. We may share your information only in these limited situations:

  • With Service Providers we hire to run our Services. We share information with vendors who process data on our behalf to help us operate, such as our website host, SMS delivery provider, email delivery provider, customer support tools, and payment processors. These vendors are contractually required to use Your information only to perform services for us and to protect it.
  • To comply with the law. We may disclose Your information when required by law, subpoena, or a valid request from a public authority, or when we believe in good faith that disclosure is necessary to protect our rights, Your safety, or the safety of others.
  • In a business transfer. If Best Wash is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your consent. We may share Your information for any other purpose with Your consent.

We do not share mobile phone numbers, SMS opt-in data, or text message content with any third party for third-party marketing or promotional purposes under any circumstances.

SMS / Mobile Messaging Program

Best Wash operates an SMS/text messaging program to respond to customer support requests—for example, lost and found follow-ups, refund status, disconnected-call follow-ups, maintenance confirmations, and replies to customer inquiries. Mobile phone numbers are collected when You call our customer support line and provide Your number to the agent, when You submit a web form on our Website that includes a phone number field, or when You text us directly.

No mobile information (including phone numbers collected as part of our SMS program) will be shared with third parties or affiliates for third-party marketing or promotional purposes. Information sharing with subcontractors who support our messaging services (for example, our SMS delivery provider) is permitted solely for the purpose of delivering messages you have consented to receive. All other “share with” categories in this Privacy Policy exclude text messaging originator opt-in data and consent.

Message frequency varies based on your interactions with us. Message and data rates may apply. To opt out of SMS at any time, reply STOP to any message. For help, reply HELP. You may also contact support@bestwashlaundromats.com with questions about our SMS program.

Best Wash Gold Loyalty Program

Best Wash Gold is our customer loyalty program. Enrollment is optional and separate from our general customer support messaging program. When you enroll in Best Wash Gold, you will be asked to separately opt in to:

  • Promotional SMS messages about rewards, special offers, bonus point events, and new store openings; and/or
  • Promotional email covering the same topics.

Each channel has its own opt-in checkbox at enrollment. You may enroll in Best Wash Gold without consenting to either channel, and you may opt in to email only, SMS only, both, or neither. Consenting to Best Wash Gold promotional messages is never a condition of making a purchase or using any Best Wash service.

Message frequency for Best Wash Gold SMS is typically 2–8 messages per month, but may vary. Message and data rates may apply. To opt out of Best Wash Gold SMS, reply STOP to any Best Wash Gold message. To opt out of Best Wash Gold email, click the unsubscribe link in any email or update your preferences in your Best Wash Gold account.

Opting out of Best Wash Gold promotional messages does not opt you out of transactional customer support messages (see “SMS / Mobile Messaging Program” above), which are sent in response to your direct requests to us. Likewise, opting out of customer support messages does not affect your Best Wash Gold subscription.

As with all our messaging, we do not share Best Wash Gold phone numbers, email addresses, or opt-in data with any third party for their own marketing or promotional purposes.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, provide You with services you have requested, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time in accordance with our internal record retention guidelines, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Our principal place of business is located in the United States. Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Your Privacy Rights

Depending on Your state of residence, you may have rights under applicable state laws concerning the personal information that we collect and maintain about you. These rights may include: (i) the right to access the Personal Data we maintain; (ii) the right to obtain a copy of the information we maintain about You; (iii) the right to request that we delete certain information we maintain about You; (iv) the right to correct any inaccuracies in the personal information we maintain about You; (v) the right to withdraw your personal information from certain processing activities, including the right to opt out of processing of Your personal information for purposes of targeted advertising, sale, or profiling; (vi) the right to know how we have used Your personal information, including whether we have shared it with other parties; and (vii) the right to appeal decisions regarding exercising your consumer rights.

The precise scope of these rights may vary by state. You can exercise these rights by contacting support@bestwashlaundromats.com. If You exercise Your rights under an applicable state law, we will honor Your rights to the extent required under such law, or as we may otherwise agree to honor in our sole discretion. We cannot process a deletion request without also deleting Your user account.

Please submit any privacy-related requests to support@bestwashlaundromats.com. Only You, or someone legally authorized to act on Your behalf, may submit a privacy rights request. We endeavor to respond to verifiable requests within the time limits established by applicable law. If we need additional time to comply with Your request, we will communicate such extension to You, along with the reason for delay. We may ask You to provide additional information in order to verify and facilitate Your requests. If we deny Your request, we will provide You with additional information regarding how You may appeal our decision, to the extent required by applicable law. We will only use the personal information provided in the request to verify the requestor’s identity or authority to make it. To appeal a decision, You may email support@bestwashlaundromats.com with the subject line “Privacy Request Appeal.”

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Any transmission of personal information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Children’s Privacy

Our Services are not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verified parental consent, We take steps to remove that information from Our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. The date this Privacy Policy was last updated is identified at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: support@bestwashlaundromats.com